Terms of service

1. Who we are

Geob Ventures ("we", "us") is a tour operator based in Nairobi, Kenya, operating since 2013. We design and operate travel experiences in East Africa and, for some components (lodges, flights, insurance, third-party experiences), act as a booking agent for the named supplier.

2. Quotes, bookings and payment

Prices shown on tour pages are indicative "from" rates per person unless stated otherwise; your written quote is the binding price. A booking is confirmed when we receive the deposit stated on your quote and issue a written confirmation; the balance is due before departure by the date on your quote. Rates are quoted in US dollars unless stated otherwise. Park fees, permit prices and government taxes are set by the relevant authorities and may change between quoting and travel — where they do, we pass through the difference at cost and show it transparently.

3. Cancellations and refunds

Cancellations follow the tier (Flexible, Moderate or Strict) shown on the listing you booked, and the special rules for permits and park fees. The full rules live in our Cancellation & Refund Policy, which forms part of these terms.

4. Your responsibilities

• Travel documents: a passport valid for at least six months beyond your travel dates, and any visas your nationality requires.
• Health: required and recommended vaccinations, malaria precautions, and fitness for the activities booked. Consult a travel clinic well before departure; a yellow fever certificate may be required depending on your routing.
• Travel insurance covering medical treatment, evacuation and trip interruption is a condition of travelling with us.
• Following your guide's instructions in wildlife areas — they exist for your safety and the animals' welfare.

5. Changes by us

Safari logistics are living things: weather, wildlife movements, road and airstrip conditions or a supplier failure can force changes. Where we must alter an itinerary we will provide alternatives of equivalent or better standard, and where a trip must be cancelled by us you choose between a full refund and rebooking. Itinerary order may change without notice where it improves the experience.

6. Liability

We operate with reasonable skill and care and select suppliers diligently. For components we sell as agent, the supplier's own conditions apply and our liability is limited to our role as agent. We are not liable for events beyond our reasonable control (force majeure), including weather, epidemics, industrial action, government acts or airline delays, nor for losses covered — or that should have been covered — by the travel insurance required under section 4. Nothing in these terms excludes liability that cannot be excluded under Kenyan law.

7. Website content and accounts

Content on geob.co.ke (text, photography, itineraries, AI-generated planning results) is ours or our licensors' and may not be scraped for commercial republication or resold without permission. You are responsible for keeping your account credentials confidential. Reviews and other content you submit must be honest, lawful and yours; by submitting you grant us a licence to display them on the platform.

8. Complaints and governing law

If something isn't right during your trip, tell your guide or contact us immediately on WhatsApp so we can fix it while you're still travelling — most issues are solvable on the ground. Formal complaints go to info@geob.co.ke within 30 days of your return. These terms are governed by the laws of Kenya, and disputes are subject to the jurisdiction of the Kenyan courts.