Privacy policy

1. What we collect

• Enquiry & planning details — name, email, phone/WhatsApp, travel dates, group size, budget and preferences you share through enquiry forms, the Safari Planner or our AI tools.
• Booking details — the information needed to reserve lodges, permits, vehicles and flights for you (including passport details where a supplier requires them for permits or manifests).
• Account activity — if you create an account: saved searches, favourites, wishlists, bookings and reviews.
• Technical data — session cookies, your preference cookies (currency, language), and — only with your consent — anonymised analytics (see cookies below).

2. Why we use it

To answer your enquiries, build itineraries, make and manage bookings, secure permits in your name, send booking-related messages, and — only if you subscribed — a newsletter you can leave with one click. If you used one of our free AI planning tools and shared your email for the PDF result, we may follow up about that trip idea; every such email includes an opt-out.

3. Who we share it with

Only what a trip requires: the lodges, camps, transport providers, park and permit authorities, airlines and insurers delivering your itinerary receive the details they need to host you — nothing more. Service providers that run our infrastructure (hosting, email delivery, payments) process data on our instructions. We do not sell or rent personal data, and we don't share it for third-party advertising.

4. Cookies & analytics

• Essential cookies keep your session, security tokens and preferences (currency, language) working — the site can't function without them.
• Analytics (Google Analytics 4) helps us understand which pages are useful. It runs only after you accept the cookie notice; until then analytics storage stays off. You can decline and the site works identically.

We don't run third-party advertising trackers or social-media pixels.

5. Retention & security

Enquiry and booking records are kept for as long as needed to run your trip and meet legal/accounting obligations, then deleted or anonymised. Access to personal data is limited to the team members who need it, over encrypted connections.

6. Your rights

Under Kenya's Data Protection Act, 2019 (and equivalent laws where you live, including the GDPR for EU residents), you can request a copy of your data, correction, deletion, or that we stop processing it for a given purpose. Email info@geob.co.ke with the subject "Data request" — we respond to every request, normally within 30 days.

7. Changes to this policy

If we change how we handle personal data, we update this page and the date above. Material changes affecting existing bookings are notified by email.